Fundraising
Read our terms and conditions if you sent a text message to set up a regular £3 monthly gift through your mobile.
Telephoning our supporters gives us the chance to learn from you and is also an incredibly important part of our fundraising activity.
Policies
The Donkey Sanctuary is committed to delivering the highest standard of service at all times, and to everyone who engages with our work.
This Responsible Gambling Policy details how The Donkey Sanctuary identifies and signposts customers to guidance and support when their gambling has become a problem.
To ensure that we take all reasonable care to protect vulnerable persons, The Donkey Sanctuary complies with the Institute of Fundraising guidance set out in our policy called “Treating Donors Fairly”.
The purpose of our policy is to protect vulnerable persons who receive or come into contact with The Donkey Sanctuary’s services and those of its implementing partner organisations, which it funds.
Reports and statements
The Donkey Sanctuary is committed to improving web accessibility to everyone and we are continuing to enhance the user experience.
The Donkey Sanctuary is committed to ensuring that we have access to people with the right talent and experience to deliver our goals, and that our people can continually develop their skills enabling them to have a fulfilling and rewarding career with us.
The Donkey Sanctuary is against modern slavery. Read more on our modern slavery and human trafficking statement.
Your privacy is important to us. The information below sets out how we collect, use and protect any personal data that you give to us.
Our Rehoming Scheme is designed with the welfare of our donkeys as the utmost priority. Read our statement on returning donkeys on our Rehoming Scheme.
To simplify our organisational structure, The Donkey Sanctuary has transitioned into a new charitable company. Find out more about what this means.
Raffle
We operate three raffles a year in the Spring, Summer and at Christmas. You can find the terms and conditions for these raffles here.
Charity number update
Please note that as part of a project to simplify our organisational structure, our charity number changed on 1 January 2025. The details of our new charitable company are as follows; The Donkey Sanctuary, a charitable company limited by guarantee with registered company number 15150580 and registered charity number 1207593, with registered office at Slade House Farm, Sidmouth, EX10 0NU. Our operational, fundraising, and charitable work will continue as before; the only change is our legal status and registered charity number.
Social media
Social media community guidelines
We've put together the following guidelines to ensure our social media channels remain a pleasant, enjoyable and informative place for our online community.