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If you are updating your personal details, please provide both your old and updated details as well as your supporter number (if known).

Please only select this option if you wish to make a formal complaint.

If you are concerned about the welfare of a donkey or mule through cruelty or neglect in the UK, please contact us using our welfare enquiries webform.

Alternatively, please call our Donkey Advice Centre on 01395 578222 Monday-Friday 8.30am-4.30pm (excluding weekends and bank holidays) to speak to our experienced team.

If you are a donkey or mule owner and are concerned about their health, please contact your vet immediately in the first instance.

We are not able to offer medical advice but our veterinary team offer a peer-to-peer free for donkey owner vets to discuss veterinary care and treatments based on individual cases.

If you are concerned about the welfare of any donkey, please contact us immediately.

Our Derbyshire sanctuary is only open to the public on the first Sunday of the month between May and September each year.

If you are experiencing a problem during checkout, please let us know the issue as well as the following information:

  1. Browser version - https://www.whatismybrowser.com
  2. Screen resolution - https://screenresolutiontest.com

If you are updating or cancelling your Direct Debit, please provide your address and supporter number (if known).

Is your enquiry about about one of our webcams being offline?

Unfortunately, due to some much-needed repair and connectivity investigation, our IT team is looking to fix this as soon as they can. Sometimes, they have to wait for parts to be delivered.

We cannot guarantee an exact date when they will be repaired.

We thank you for your patience and understanding.

If you have a question or are looking for advice on your donkeys or mules behaviour, please contact us using our Donkey Advice Centre webform to get in touch with our Behaviour Team.

If you have a question or are looking for advice on your donkeys or mules nutrition and feeding, please contact us using our Donkey Advice Centre webform.

Stay informed

We would also like to keep you updated about our news, charitable activities and appeals. If you are happy for us to do this, please let us know below.

Your privacy

The Donkey Sanctuary and its charitable and trading subsidiaries will never sell your data. We promise to keep your data safe and secure - see our privacy notice for details about how we will look after your data. If you would like to change how we communicate with you, please call us on 01395 578222.

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